LDR 531 QUIZ WEEK 3
Question no 1
Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the ________ type of small-group communication networks.
Question no 2
When ________ is of importance in decision making, group decisions are preferred to individual decisions.
Question no 3
Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan?
Question no 4
Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation?
Question no 5
When ________, the result is role conflict.
Question no 6
Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, had very strong ideals about how she should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well, and she often went to great lengths as an intern by putting in extra hours at the hospital and so on. The scenario reflects Janice’s
Question no 7
The informal communication network in an organization is
Question no 8
A collectivist Chinese manager is most likely to use which of the following techniques for conflict management?
Question no 9
Which of the following statements is true regarding conflict?
Question no 10
When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of
Question no 11
Which of the following is desirable when a crucial project is ……..to a virtual team?
Question no 12
Shirley Shands is a hard worker but Debra, her manger, is irritated with her. While Debra concedes that Shirley’s work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.
Question no 13
Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do his or her best to uphold the law. Which of the following terms best represents these beliefs?
Question no 14
To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the company’s production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with a closely monitored development and marketing strategy for new products. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the ________ type.
Question no 15
Which of the following is a unique advantage of lateral communication?
Question no 16
Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources?
STATUS
Question no 17
________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.
Question no 18
Jordan is a sales officer who has been underperforming over the last three months. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month.
Question no 19
________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.
Question no 20
Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings and she likes to do work on a time-bound schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate over the issue at hand individually. Subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea. This represents the ________ approach of group decision making.
Question no 21
With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors?
Question no 22
Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager’s initiative to hold this meeting fulfills the ________ function of communication
Question no 23
The ________ view of conflict focuses on productive resolution of conflicts ldr 531 quiz
Question no 24
The two general approaches to negotiation are ________ bargaining and ________ bargaining.
Question no 25
As a consequence of the information circulated by the grapevine in an organization, employees experience
Question no 26
The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from the office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called
