Liberty BUSI 240 Connect Homework Chapter 4 Answers Complete Solutions
What are the three stages of the general adaptation syndrome?
Negative emotions, such as fear and anger, serve a protective function and are therefore more critical for our survival.
Instead of focusing on the errors she makes in her job, Jovina has been working on celebrating her small successes and developing action plans for improving in areas where she lacks experience or knowledge. Which stress management technique is she using?
Both positive and negative emotional traits have an impact on an individual’s attendance and long-term work attitudes.
The internal tension we feel when our behavior and attitudes are inconsistent with each other is referred to as .
Many companies try to generate positive experiences in the workplace because .
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Bob was unhappy with the way scheduling of shifts was handled at work. He decided to meet with his boss to express his dissatisfaction and suggest ways that shift scheduling could be improved. According to the EVLN model, Bob’s reaction to job dissatisfaction was .
Established perceptions about a person, object or event are referred to as .
occurs when an employee “puts on a happy face” and displays an outward appearance that is inconsistent with her true feelings about the situation.
Employees with levels of continuance commitment tend to have performance.
An employee’s performance of emotions that are different from the emotions actually being experienced at that moment is called .
Employees with high levels of continuance commitment .
Which of the following statements true regarding job satisfaction and job performance?
Negative emotions protect us from harm and are therefore more critical for our survival.
With which dimension of emotional intelligence is empathy most closely related?
Which of the following are dimensions of emotional intelligence?
Having an understanding of and a sensitive to the feelings, thoughts and situations of others is known as .
Tameka just found out that a prospective customer she’s been working on for months has placed a large order with her company. She thrusts her fist in the air jubilantly and yells “Yes!” Tameka is experience a(n) .
Emotions consist of which of the following types of episodes that experienced toward an object, person, or event?
An employee who lacks the ability to adjust the pace of the workload according to her energy and attention span is said to have .
A model that is used to organize and understand the consequences of job dissatisfaction is known as the model.
Employee involvement tends to increase commitment because it strengthens the employee’s psychological ownership and social identity with the organization.
Because tessie’s father is opposed to labor unions, he plans to vote against political candidates who have accepted campaign funds from labor unions. Which cognitive component of his attitude does this represent?
According to the service profit chain model, customer satisfaction is a natural outcome of employee satisfaction.
Norms that require us to exhibit certain emotions and conceal others are known as
Steve is miserable in his job but chooses to stay only because he can’t afford to quit. This is an example of commitment.