Liberty BUSI 311 Quiz 3 Answers Complete Solutions
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Question 1 Which of the following is not a potential barrier to successful execution of a strategic plan?
Question 2 Whatever the quality improvement approach, what key concept(s) is/are common between each approach?
Question 3 _______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
Question 4 Which of the following is not included in the definition of Continuous Process Improvement (CQI)?
Question 5 Statistical Process Control focuses on controlling:
Question 6 Avedis Donabedian defined health care quality as having which of the following components?
Question 7 Flowcharting is a quality improvement technique used for:
Question 8 Why is the development of tactical plans important?
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Question 9 Good measurement requires all of the following except:
Question 10 “The Dartmouth Atlas of Health Care” documents what aspect of health care?
Question 11 During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the:
Question 12 A “health service [that has] risks [that] outweigh its benefits” is the definition of which of the following terms?
Question 13 Within the FOCUS-PDCA model, the letter U represents:
Question 14 The “failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?
Question 15 “To Err is Human” examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?
Question 16 Which of the nine Baldrige Award criteria ties impacts on and ties together all of the other criteria?
Question 17 Which aspect of quality does CQI focus upon to improve quality?
Question 18 The term “effectiveness of clinical care” can be addressed with which of the following questions?
Question 19 The Institute of Medicine publication entitled “To Err is Human” reported that between _______ and ______ people die each year from medical errors.
Question 20 What is the role of the manager in the strategic planning process?
Question 21 “The right service is provided badly and an avoidable complication reduces the benefit the patient receives” is the definition of which of the following terms?
Question 22 The Baldrige Award features nine criteria arranged in a structure-process-outcome framework. Which of the following is NOT a structural aspect of quality in the Baldrige Award criteria?
Question 23 The definition of quality provided by the Institute of Medicine is the most widely accepted definition of health care quality. Which of the following are NOT parts of the definition?
Question 24 Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?
Question 25 Who introduced the concepts underlying Statistical Process Control?
Question 26 Ideally, who should provide input in the development of the strategic plan?
Question 27 What do the four letters in the PDCA Model represent?