Liberty BUSI 330 Quiz 8 Answers Complete Solutions
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Two features of successful ________ are the availability of “live chat” opportunities and the ability to provide a single source for customer problem solving.
Which of the following statements regarding outside order getters is most accurate?
All of the following are types of sales objectives except which?
The closing stage in the selling process includes identifying telltale signals indicating a readiness to buy including
Which two forms of selling are possible when a salesperson is viewed as an expert on problem recognition and resolution?
The salesperson’s objective is to obtain a purchase commitment from the prospect and create a customer during which stage in the personnel selling process?
STATUS
According to Lindsey Smith of GE Healthcare, all of the following are necessary for a successful sales career EXCEPT:
Question 8 Mars, Inc. uses __________ technology to decorate M&Ms with personal photos and messages.
Question 13 Wordofmouth behavior in marketspace is referred to as __________.
Question 14 Pizza Hut revolutionized the quick serve restaurant (QSR) world through a(n) __________ marketing approach that created a customer experience and a customer engagement platform that was second to none.
Question 15 A visitor to WWE.com will notice that all of the information contained within the website—there are no links to other websites. The website provides frequently updated information on WWE wrestlers, matches, and licensed merchandise on a starry black background. The WWE.com website is lacking __________, a website design element that influences customer experience.
Question 19 Internetenabled software permits the practice of Delta Airlines to change their prices in real time in response to supply and demand conditions. This describes one example of why consumers shop and buy online, which is __________.
Question 23 Six (6) general product and service categories dominate online consumer buying. One category includes items such as DVDs, for which
Question 24 In 2004, the __________ Act became effective and restricts information collection and unsolicited email promotions on the Internet.
Question 28 What technology term would be used to describe the capability of capturing visitor information to a website such as expressed product preferences, personal data, passwords, and financial information, including credit card numbers?
Question 29 Promotional websites generate interest in and trial of a company’s products and services by
Question 30 Six (6) general product and service categories dominate online consumer buying. One category includes items such as computer software, travel and lodging reservations and confirmations, financial brokerage services, and electronic ticketing when
