Liberty BUSI 340 Quiz 2 Answers Complete Solutions

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Question 1

Philosopher John Dewey recognized that people are inherently motivated to perceive themselves (and be perceived by others) as competent, attractive, lucky, ethical, and important. This is known as:

Question 2

Which of the following refers to the process of receiving information about and making sense of the world around us?

Question 3

Which of the following is a perceptual error where we tend to believe that other people hold the same beliefs and attitudes as we do?

Question 4

________ is the process of filtering information received by our senses.

Question 5

If you form a general negative impression of a person based on one prominent characteristic, and it affects your perception of other characteristics of that person, it is called:

Question 6

The tendency to attribute the behavior of other people to internal factors more than external factors is called the:

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Question 7

Systemic discrimination:

Question 8

If John takes credit for work done on time, but blames his co‑workers for his delays, his attitude is reflective of the:

Question 9

In organizational settings, empathy:

Question 10

In the Johari Window, disclosure of information to colleagues results in:

Question 11

The self‑fulfilling prophecy effect is stronger:

Question 12

_____ refers to understanding and being sensitive to the feelings, thoughts, and situations of others.

Question 13

Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

Question 14

Emotions are defined as:

Question 15

The adaptive response to a situation that is perceived as challenging or threatening to the person’s well‑being is called:

Question 16

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna’s response is:

Question 17

Which of the following statements is true of emotions in the workplace?

Question 18

Research suggests that people with high levels of emotional intelligence are better at all of the following EXCEPT:

Question 19

Emotional labor refers to:

Question 20

Which of the following is an effect of emotions?

Question 21

Emotional dissonance occurs when:

Question 22

Which of the following terms best represents the positive or negative evaluations of the attitude object?

Question 23

Emotional labor is higher in jobs requiring:

Question 24

According to the Circumplex Model of Emotions, high activation negative emotions include:

Question 25

Which of the following reduces stress by allowing withdrawal from the stressor?