Liberty BUSI 411 Exam 1 Answers Complete Solutions
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Question 1
3 out of 3 points
A “product package” consists of:
Question 2
3 out of 3 points
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management.
Question 3
3 out of 3 points
Which of the following is not a characteristic of service operations?
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Question 4
3 out of 3 points
The responsibilities of the operations manager include:
Question 5
3 out of 3 points
Which of the following is a type of transformation process used by operations to convert inputs into outputs?
Question 6
3 out of 3 points
Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.
Question 8
3 out of 3 points
A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.
Question 9
3 out of 3 points
Scheduling personnel is an example of an operations management:
Question 10
3 out of 3 points
Productivity growth can be calculated by:
Question 11
3 out of 3 points
Which of the following would tend to decrease forecast accuracy?
Question 12
3 out of 3 points
A managerial approach toward forecasting which seeks to actively influence demand is:
Question 14
3 out of 3 points
Gradual, long-term movement in time series data is called:
Question 15
3 out of 3 points
Given forecast errors of 5, 0, -4, and 3, what is the tracking signal?
Question 16
3 out of 3 points
Incorporating design for disassembly principles in product design helps firms with ___________ design issues.
Question 18
3 out of 3 points
Elements of the service process in which there is no contact with the customer are referred to as:
Question 19
3 out of 3 points
Which of the following is not one of the 3 Rs?
Question 20
3 out of 3 points
Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable. This is an example of:
Question 21
3 out of 3 points
Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials.
Question 24
3 out of 3 points
Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the “over-the-wall” approach.
Question 25
3 out of 3 points
Robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions.
