DeVry HSM 310 Week 4 Midterm Exam
Question 1
Dashboards are:
Group of answer choices
- A way to measure organizational performance
- None of these are correct.
- An Olympic event
- Side panels in an automobile
- Usually seen in winter
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Question 2
Larger organizations are more likely to have all of the following EXCEPT:
Group of answer choices
- Formal chain of command
- Vertical structure and formal chain of command
- Vertical structure
- Informal chain of command
- Larger span of controls
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Question 3
Find an incorrect statement about leadership in today’s health care industry.
Group of answer choices
- Many clinicians do not have the management training that would help them in their new roles.
- Different sectors in health care have professional associations that will support many aspects of its particular career path.
- Leaders should continually be updated to the current environment.
- Leaders cannot be taught skills and behaviors.
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Question 4
All of the following are considered to be types of extrinsic rewards EXCEPT:
Group of answer choices
- Benefits
- Pay, benefits, and a good boss
- A good boss
- Healthy work relationships
- Pay
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Question 5
A(n) ________ is a mental representation that contains one’s general knowledge and expectations about a concept.
Group of answer choices
- Attribution
- Cognition
- Memory
- Schema
- Stereotype
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Question 6
Business-to-business (B2B) health care marketing concentrates on organizational buyers. Which of the following examples does not represent a B2B application?
Group of answer choices
- Local, state and national governments hire marketing consultants.
- Medical devices, pharmaceuticals, and medical-surgical supplies comprise a large share of virtually every hospital’s total expenditures.
- A family decision-making unit chooses an inclusive medical package from a long-term assisted living offering.
Hospital buying centers contract with enterprise-wide electronic records solution providers. - Google purchases health insurance coverage for employees.
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Question 7
Avedis Donabedian defined health care quality as having which of the following components?
Group of answer choices
- The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
- The social management of health and illness
- None of these are correct.
- The quality of the nursing education
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Question 8
Flowcharting is a quality improvement technique used for:
Group of answer choices
- Cause-effect analysis
- Process analysis
- Geographical mapping
- Process mapping
- Data collection
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Question 9
A very big celebrity is having plastic surgery at Hideaway Hospital. What should you do as a manager?
Group of answer choices
- Adhere to the same practices you would for every other patient
- Place a gag order on all employees
- None of these are correct.
- Install thumbprint scanners on all computers
- Have a guard at the celebrity’s hospital door
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Question 10
Current changes in health information systems include:
Group of answer choices
- Use of Skype or other video for virtual doctor’s visits
- Wearable devices to monitor heart and lung conditions
- Headsets that monitor brain waves
- None of these are correct.
- Producing artificial body parts with computer printers
- All of these are correct.
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Question 11
EHR adoption has been slow as a result of:
Group of answer choices
- Lack of implementation resources
- All of these are correct.
- Lack of interest
- Physician resistance
- Costs
- Physician resistance, lack of implementation resources, and costs
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Question 12
A high-deductible health plan with a savings option represents a form of consumer driven health plan that:
Group of answer choices
- Encourages the purchaser to be more aware of the cost of care
- Encourages the consumer to use preventive types of health care
- Is usually lower in cost than other types of plans
- All of these are correct.
- Requires the consumer to pay a large amount out of pocket before the plan kicks in
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Question 13
Individuals who have coverage under the Medicare program include:
Group of answer choices
- Permanently disabled younger adults
- All of these are correct.
- Those with end-stage renal disease
- None of these are correct.
- Those with end-stage renal disease and permanently disabled younger adults
- Elderly individuals under 65 years of age
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Question 14
The volume of production in units and sales of goods or services, where total costs equal total revenues, is called:
Group of answer choices
- The break-even point
- The economic order quantity
- Factoring receivables
- Cash flow
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Question 15
Which of the following is NOT a characteristic of not-for-profit health care organizations?
Group of answer choices
- May participate in political campaigns
- Revenues cannot benefit individuals in the organization
- Are exempt from paying taxes and most business fees
- Must provide designated amounts of community benefit
