DeVry HSM 310 Week 8 Final Exam
Question 1
Organizational culture is best known as:
Group of answer choices
- Senior management’s vision for the organization
- Orientation of new employees
- Beliefs, values, and behaviors that characterize the organization
- The mission of the organization
- All of these are correct.
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Question 2
Standards of behavior are defined as:
Group of answer choices
- None of these are correct.
- Organizational mission
- Organizational performance targets
- Expectations for conduct for all employees
- Goals of the organization
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Question 3
Management innovation refers to improving:
Group of answer choices
- All of these are correct.
- Management thinking
- How operational activities get accomplished
- How the work of management gets done
- Decision-making
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Question 4
Which is a guideline for health care leaders when being responsible to their organization as per the ACHE Code of Ethics?
Group of answer choices
- Have a process to evaluate quality of care
- Provide appropriate access to services
- Ensure a safe workplace environment
- Proper resource allocation
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Question 5
In which leadership domain would the competencies motivating and negotiation be placed?
Group of answer choices
- Organizational
- Functional and Technical
- Interpersonal
- Self-Development and Self-Understanding
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Question 6
Are managers interested in promoting work-life balance focus on which of the following?
Group of answer choices
- Need for leisure
- Employee well-being
- Personal accomplishments
- The importance of family
- All of these are correct.
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Question 7
Engaged health care workers demonstrate the following characteristics EXCEPT:
Group of answer choices
- Focus on patient care
- Model behavior for others
- Productivity
- Disloyalty to their employers
- All of these are correct.
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Question 8
Marla, the new accountant, impressed the interview committee because she graduated at the top of her class. The department supervisor is quick to accept Marla’s recommendations, even though Marla has no experience with the complexity of patient insurance claims payments. This supervisor seems to be guilty of ______________.
Group of answer choices
- Expectation bias
- Omission bias
- Ambiguity effect
- Halo effect
- Contrast effect
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Question 9
In attribution theory, which of the following would be an example of a situational cause of employee performance?
Group of answer choices
- Hard work
- Worker attitude
- Strong quantitative skills
- Information technology
- Employee effort
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Question 10
Marketing in health care has lagged other industries because:
Group of answer choices
- Some physicians believe that it is inappropriate or even unethical
- Some physicians believe that it is inappropriate or even unethical; consumers have imperfect knowledge about costs of services, so this constrains consumer decision-making; and the characteristics of all buyers and sellers are not the same
- Consumers have imperfect knowledge about costs of services, so this constrains consumer decision-making
- The characteristics of all buyers and sellers are not the same
- There has never been a competitive rivalry
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Question 11
Jill, a manager in health care, is leveraging marketing strategies and tactics that will alter or create behaviors that have a positive effect on the targeted individuals or society as a whole. Jill is implementing:
Group of answer choices
- Ethical marketing
- Social marketing
- Target marketing
- Traditional marketing
- Regulatory marketing
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Question 12
Good measurement requires all of the following except:
Group of answer choices
- Measurement variation
- Valid measurement
- Rigorous definition of concept to be measured
- Reliable measurement
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Question 13
Current changes in health information systems include:
Group of answer choices
- Wearable devices to monitor heart and lung conditions
- Use of Skype or other video for virtual doctor’s visits
- None of these are correct.
- All of these are correct.
- Producing artificial body parts with computer printers
- Headsets that monitor brain waves
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Question 14
In purchasing health insurance, which of the following is NOT typically a consideration?
Group of answer choices
- Coinsurance
- Ethical issues
- Benefit packages
- Provider choice
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Question 15
Bad debt in health care finance is defined as:
Group of answer choices
- Billing for services rendered but no payment is received
- Patient care that is provided on a charity basis
- Charity care provided by not-for profit organizations
- Debt that is owed by the health care organization
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Question 16
All of the following are examples of conflict of interest EXCEPT:
Group of answer choices
- Speaking for a pharmaceutical firm in exchange for a fee
- Having your spouse buy stock in a biomedical firm that supplies your employer
- All of these are correct.
- Going to a CME course sponsored by your medical school
- None of these are correct.
- Gifts from companies in exchange for ordering their products
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Question 17
Board certification is:
Group of answer choices
- All of these are correct.
- Involuntary
- A form of credentialing that a physician has competency in a specific area
- Mandatory
- Part of a criminal background check
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Question 18
Behavioral-based interviews are helpful to the hiring organization in understanding a candidate’s:
Group of answer choices
- Potential “fit” with the HSO
- All of these are correct.
- Past experience in dealing with complex and difficult situations
- Ability to think on her “feet”
- Past attitudes and behaviors
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Question 19
One of the critical questions to ask when assessing a potential team member is:
Group of answer choices
- Does this person have the knowledge, skills, and disposition to do the job at hand?
- Does this person bring good snacks to the meetings?
- Do you know this person?
- All of these are correct.
- Does your boss know this person’s boss?
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Question 20
Frequent, positive organizational communication does NOT:
Group of answer choices
- Empower employees
- All of these are correct.
- Retain nurses
- Decrease team trust
- Improve job satisfaction
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Question 21
Public policies to address health disparities could include:
Group of answer choices
- Import taxes
- Election fraud
- Access to primary care, import taxes, and consumer protection
- Consumer protection
- Access to primary care
- Access to primary care and consumer protection
- None of these are correct.
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Question 22
A wrong against society as a whole, even if a particular individual is harmed, is considered a violation of which type of law?
Group of answer choices
- None of these are correct.
- Civil
- Administrative
- Criminal
- All of these are correct.
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Question 23
Seven essential elements of an effective compliance program include:
Group of answer choices
- Overall compliance program oversight
- Establishing compliance standards of conduct and procedures
- All of these are correct.
- Monitoring and auditing systems
- Due care in the delegation of authority
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Question 24
Gursky identified which of the following issues putting rural hospitals at risk for bioterrorism?
Group of answer choices
- Lack of training on how to identify early signs of potential biological hazards
- Lack of vaccinations
- None of these are correct.
- Lack of reliable communication equipment
- Lack of quarantine facilities or up-to-date facilities
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Question 25
Human trafficking involves:
Group of answer choices
- The exploitation of women and children
- None of these are correct.
- All of these are correct.
- Modern-day slavery
- Exploitation of laborers
- Sexual exploitation
