Strayer BUS 302 Quiz 10

Question no 1

Which of the following is NOT a kind of cost associated with maintaining an inventory?

Question no 2

In TQM terms, ____ is an organizational goal to provide products or deliver services that meet or exceed customers’ expectations.

Question no 3

The easier it is to maintain a working product or fix a broken product, the more ____ that product appears.\

Question no 4

____ productivity is a measure of performance that indicates how much of a particular kind of input it takes to produce an output.

Question no 5

____ is a measure of performance that indicates how many inputs it takes to produce or create an output.

Question no 6

Which of the following is NOT a kind of inventory a manufacturer would keep in stock?

Question no 7

The American Society for Quality defines quality as ____.

Question no 8

The three principles that characterize TQM are continuous improvement, customer focus and satisfaction, and ____.

Question no 9

The average time between breakdowns (for machinery) is referred to as ___?

Question no 10

____ is the number of times per year that a company sells or replaces its average inventory.

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Question no 11

____ is a ticket-based system that indicates when to reorder inventory.
Question no 12

This is a description of what happened to a patron at Royal Mail (the United Kingdom’s equivalent of the USPS). “In the 15 minutes I waited in line, during which I shuffled forward one yard and two places, I had ample opportunity to watch what the other three staff were doing. They were busy all right, but the main task was counting each stamp in their folders. In this vital work, two of the three were overseen by another member of staff. There was no eye contact with the waiting customers.” Assuming this experience is typical, the Royal Mail needs to engage in ____.

Question no 13

Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian’s finished goods inventory?

Question no 14

The term ____ refers to restoring customer satisfaction to strongly dissatisfied customers.

Question no 15

An article addressed to nurses who work in intensive care emphasize practices affirming the patient’s intrinsic value and individual personality One method to affirm the patient’s intrinsic value is to demonstrate

Question no 16

A company expressing its ongoing commitment to continuous product improvement and premium quality products is committed to ____.

Question no 17

Most companies define product ____ in terms of how easy or difficult it is to fix a product.

Question no 18

The ability to consistently perform a service well is referred to as service ____.

Question no 19

A product’s quality is determined by its ____.

Question no 20

The product quality characteristic of ____ is defined as the mean time before product failure.